Responsible Gaming

At 7q7, gambling is meant to be an enjoyable pastime — not a financial strategy, not an escape from stress, and certainly not something that should cause harm to you or the people around you. We believe that responsible gaming is not just a regulatory checkbox; it is a core part of how we operate as a platform trusted by players across Bangladesh.

This page explains the responsible gaming tools available to every 7q7 account holder, the warning signs to watch for, and how to reach our support team if gambling ever starts to feel like more than just entertainment. Whether you are placing a bet on the BPL cricket season, spinning the reels, or trying your hand at live casino tables, these guidelines apply equally to every game and every player on our platform.

All responsible gaming tools on the 7q7 platform are accessible through your account settings or by contacting our support team directly. Here is a closer look at how each tool works and how to activate it.

Problem gambling can develop gradually. Recognising the early signs gives you the best chance to take action before gambling causes serious harm to your finances, relationships, or mental health. Ask yourself honestly whether any of the following apply to you.

• Spending more than you intended — your sessions regularly go over your planned budget or time limit.
• Chasing losses — you continue betting in an attempt to win back money you have already lost.
• Gambling with money you cannot afford to lose — funds intended for rent, bills, bKash transfers to family, or daily expenses are being used for betting.
• Neglecting responsibilities — work, study, family, or social commitments are suffering because of time spent gambling.
• Hiding your gambling — you feel the need to lie to family members or friends about how often or how much you gamble.
• Gambling to cope with emotions — you gamble when you are stressed, anxious, bored, or unhappy, using it as an emotional outlet rather than entertainment.
• Unable to stop when ahead — even when you are winning, you find it impossible to walk away and cash out.
• Repeated failed attempts to cut back — you have told yourself you would stop or reduce your gambling but have been unable to do so.
• Borrowing money to gamble — you have borrowed from friends, family, or financial services to fund gambling activity.
• Irritability when not gambling — you feel restless, agitated, or irritable during periods when you are not able to gamble.

Answer these questions honestly. If you answer "Yes" to three or more, we strongly encourage you to activate a time-out or self-exclusion and contact our support team.

Responsible gaming is not a feature — it is a foundation of how 7q7 operates. We hold ourselves to strict standards when it comes to player welfare, and we invest in systems and processes that make gambling safer for every player in Bangladesh.

We regularly review our responsible gaming practices and update our tools to reflect best practices in player protection. Our support team members receive training specifically focused on identifying and responding to signs of problem gambling. If a member of our team identifies concerning patterns in your account activity, we may reach out proactively to check in with you.

7q7 takes underage gambling very seriously. We operate a strict 21+ age policy and use identity verification to confirm the age of all account holders. If you are a parent or guardian in Bangladesh and are concerned that a young person in your household may be accessing gambling platforms, we recommend the following steps.

• Use parental control software on shared devices to restrict access to gambling websites and applications.
• Keep login credentials private. Never allow children or teenagers to use your 7q7 account under any circumstances.
• Talk openly with young people in your household about gambling — what it is, the risks involved, and why it is an adult activity.
• Monitor bank and mobile wallet transactions (bKash, Nagad, Rocket) for unexplained deposits or withdrawals that may indicate underage gambling.
• If you believe a minor has accessed your 7q7 account, contact us immediately at [email protected] so we can investigate and take appropriate action, including suspending the account.

If gambling has stopped being fun and has started causing you distress, financial difficulty, or problems in your personal life, please reach out. You do not need to be at rock bottom before seeking support — early intervention makes recovery much easier. The 7q7 support team is here to listen without judgment and to help you activate the tools you need.