Privacy Policy

When you register and use the 7q7 platform, we collect personal data in the following categories. Each category is collected for a specific, legitimate purpose and is retained only for as long as necessary to fulfil that purpose or to comply with applicable legal requirements.

7q7 processes your personal data only where there is a lawful basis for doing so. The primary bases we rely upon are: fulfilment of our contractual obligations to you as a registered player; compliance with legal and regulatory obligations; legitimate business interests (such as fraud prevention and platform security); and, where applicable, your explicit consent.

• Account creation and management: To register your account, verify your identity, authenticate your login sessions, and maintain your account preferences and settings.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and City Bank, and to maintain accurate financial records of all transactions denominated in BDT.
• Responsible gaming compliance: To enforce deposit limits, self-exclusion requests, and session time controls that you set, and to monitor gaming behaviour for signs of problem gambling in accordance with our responsible gaming obligations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account takeover attempts, bonus abuse, money laundering, and other prohibited conduct as defined in the 7q7 Terms & Conditions.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of our support services through record-keeping and agent training.
• Legal and regulatory compliance: To meet our obligations under applicable anti-money laundering, counter-terrorism financing, and data protection laws, and to respond to lawful requests from regulatory or law enforcement bodies.
• Platform improvement: To analyse aggregated, anonymised usage data for the purpose of improving platform performance, game selection, payment options, and the overall user experience for Bangladeshi players.
• Promotional communications (with consent): To send you information about 7q7 bonuses, promotions, and seasonal offers (such as BPL cricket promotions or Eid special rewards) where you have consented to receive such communications.

7q7 does not sell or rent your personal data to third parties. We may share your data with the following categories of recipient only where strictly necessary and only to the extent required for the stated purpose.

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and other payment partners receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by their respective regulatory obligations.
• Game content providers: Providers such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi may receive anonymised session identifiers necessary to deliver game content and determine game outcomes. These providers do not receive your identity or payment data.
• Identity verification and KYC partners: Where required, your identity documents may be processed by a third-party KYC verification service operating under strict data processing agreements with 7q7.
• Fraud and security vendors: Anonymised technical data including IP addresses and device fingerprints may be shared with fraud detection services to protect the platform and its users.
• Legal and regulatory authorities: 7q7 may disclose account information, transaction records, and communications to law enforcement agencies, financial intelligence units, or other governmental bodies where required by law or in response to a valid legal process. We will notify affected users of such disclosure where we are legally permitted to do so.
• Business successors: In the event of a merger, acquisition, or sale of the 7q7 business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

7q7 retains your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. The following general retention principles apply.

• Active account data (identity, contact, financial, and gaming data) is retained for the duration of your account registration plus a minimum of five (5) years following account closure, in accordance with standard anti-money laundering record-keeping obligations.
• Transaction records are retained for a minimum of five (5) years from the date of each transaction to satisfy financial reporting and audit requirements.
• Support and communications records are retained for two (2) years from the date of the last interaction, or longer where the communication relates to an ongoing dispute or legal matter.
• KYC and identity verification documents are retained for the period required by applicable law, which may be up to seven (7) years from the date of verification.
• Technical and device data (IP logs, session logs) is retained for up to twelve (12) months for security and fraud investigation purposes, after which it is anonymised or deleted.
• Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with you as an individual.

The 7q7 platform uses cookies and similar tracking technologies to deliver a functional, secure, and personalised experience. By continuing to use the platform, you consent to the use of cookies as described below.

• Essential cookies: Required for the platform to function correctly. These include session authentication cookies, security tokens, and cookies that remember your responsible gaming settings. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: Used to remember your preferences such as language settings, last visited game categories, and display preferences. These improve your experience but are not strictly required.
• Analytics cookies: Used to collect anonymised data about how users navigate the platform, which pages are most visited, and where users encounter difficulty. This helps us improve the platform. Analytics data is aggregated and does not identify you as an individual.
• Security cookies: Used to detect and prevent fraudulent login attempts, bot activity, and other security threats. These cookies are essential and cannot be disabled.
• You may manage non-essential cookie preferences through your browser settings. Please note that disabling functional or analytics cookies may affect your experience on the 7q7 platform.
• 7q7 does not use third-party advertising cookies or behavioural profiling cookies that track you across other websites.

As a user of the 7q7 platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via Telegram at @7q7support or by email at [email protected].

• Right of access: You may request a copy of all personal data that 7q7 holds about you. We will respond to such requests within 30 days.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. We cannot delete data that we are legally required to retain.
• Right to restrict processing: You may request that we suspend processing of your personal data in certain circumstances, for example while a correction request is being assessed.
• Right to data portability: You may request a copy of your personal data in a structured, machine-readable format where technically feasible.
• Right to withdraw consent: Where processing is based on your consent (e.g., for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests, in which case we will assess whether those interests override your rights.

7q7 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, destruction, or alteration.

• All data transmitted between your device and our servers is encrypted using TLS 1.2 or higher with 256-bit encryption keys.
• Sensitive data at rest, including account credentials and financial records, is stored using strong encryption and access-controlled database systems.
• Access to personal data within the 7q7 organisation is limited strictly to personnel who need it to perform their duties. All staff with data access are subject to confidentiality obligations.
• Our platform undergoes regular security assessments to identify and remediate vulnerabilities. Game content is sourced from certified providers including Pragmatic Play, Evolution Gaming, and Spribe, whose platforms are themselves subject to independent security audits.
• In the event of a personal data breach that poses a risk to your rights, 7q7 will notify affected users without undue delay and take immediate steps to contain the breach and mitigate any harm.

The 7q7 platform is intended exclusively for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you believe that a minor has registered on the 7q7 platform, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action.

7q7 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will notify registered users via the contact details on file, and the updated Policy will be published on this page with a revised effective date.

Your continued use of the 7q7 platform after the effective date of a revised Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you should cease using the platform and contact support to close your account.

Effective date of current version: January 2026. This Policy supersedes all prior versions. For archived versions, contact [email protected].